Our role serving customers and the community during this time is a critical one. At our company, we’re working to provide the products and services that our customers and communities need most at this time.
AS THE NUMBER OF COVID-19 INFECTIONS CONTINUES TO RISE IN THE UK, WE WANT TO LET ALL OUR CUSTOMERS KNOW WHAT WE ARE DOING TO ENSURE THE CONTINUATION OF OUR BUSINESS AND HOW WE ARE PROTECTING OUR TEAM.
According to the WHO “The likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, travelled, and exposed to different conditions and temperature is also low.” You can find the latest information on COVID-19 on the information pages of the UK Government (external link) and the World Health Organization (external link).
Find the latest information and health advice by the UK Government (external link)
Is it safe to receive orders?
Our continuation plans ensure that we can continue to take orders and deliver products to customers regardless of the extent of the outbreak. This will ensure you can receive your orders on time.
We have put in place numerous sophisticated systems which allow our employees to work remotely and still have access to their normal phones, email and other systems which enable them to process orders and help our customers. Most of our team are working remotely already except for the warehouse. Within our warehouse, we have been able to put in place numerous social distancing measures to protect employees whilst still ensuring we can meet customer needs.
Will order times be affected?
Currently our despatch times are unaffected, and we aim to ensure all orders are fulfilled by our team within one working day as normal. In the event of a major outbreak in the UK these despatch times may increase slightly by 1-2 days depending on demand.
For shipping, we use ROYAL MAIL who as part of government contingency planning can continue operating throughout Europe as normal during the outbreak. Even in countries currently in lock down such as France, Italy, Germany and Spain, ROYAL MAIL are still delivering as normal with some minor delays of 24 hours for additional border checks.
Given that customers may experience minor delays of 1-2 days in the event of a major outbreak, we are advising all stock customers to place their orders early.
Are stock levels affected?
No, currently we do not have any stock issues outside of our normal operating parameters. Due to our extensive contingency planning, it is unlikely that stock levels will be affected during this period. In fact, we have several new products launching over the coming weeks. Keep up to date with our latest news for more information about these exciting new developments.
Are you still dispatching overseas?
Yes, all governments are keen to keep supply chains moving as much as possible.
STAY SAFE BY FOLLOWING THE LATEST GOVERNMENT GUIDLINES