At Thobe Direct we go to great lengths to ensure your shopping experience is as easy as possible.

Below are common Frequently Asked Questions. If you have a specific question feel free to Contact Us, depending on your query use the, email us at order@thobe.co.uk or info@thobe.co.uk.

ORDERS

Where is my Order?

Most of our deliveries are sent via Royal Mail and Hermes. We will send you an email with the tracking number for your order shortly after you have placed your order. You can also find your tracking details in My Account.

How can I make a complaint?

In the rare occasion we make a mistake we are more than happy to take all customer feedback. There is always room for improvement. Contact Us.

Is it possible to change the address/cancel or amend my order?

Due to the high volume of orders we receive, we have an automatic invoicing system. For any changes to your order, please call us immediately after placing the order. We can attempt to stop or amend your order with our dispatch team, if it is not possible, we will advise you on the next steps.\

RETURNS & REFUNDS

How do I return an item?

For information on returning an item please check our Returns & Refunds page, click here.

Who pays for return postage?

IIf you are returning an unsuitable item for a refund we will refund the cost of the item only and not the original delivery cost. Should you be returning a faulty item for a refund we will refund both the original shipping costs and the return delivery costs.

How long will it be before I get a refund?

Once we receive your item(s) back, our returns department will inspect and restock the goods. Once our returns department has done this, an automated refund is generated on our system. Your outstanding refund is then processed by our accounts department back to your original payment method. This process typically takes 5-7 working days. When returning your products please remember to include your original invoice and ensure you have filled out your returns form, without this it may delay your refund.